Careers at CSNI

Position: Director of Quality and Training Initiatives

Location: Hybrid, 11 South Main Street #202-F, Concord, NH 03301. Statewide travel is occasionally required.

FLSA Status: 40 hours

Reports to: Executive Director

Salary Range: $60,000-$70,000 (dependent on experience)

(Posted 6/10/26)

Position Summary Description

CSNI is seeking a Director of Quality and Training Initiatives to lead statewide quality improvement efforts and educational opportunities that strengthen services for New Hampshire residents with intellectual disabilities and acquired brain disorders.

Reporting to the Executive Director, this leadership role uses data, member feedback, and emerging trends to guide quality initiatives, training opportunities, and systemwide improvement strategies.

The Director develops training for member agencies, the people they support, and other system stakeholders on topics including regulatory compliance, best practices, advocacy, legislation, and service delivery.

This role also supports data collection, promotes consistency, and strengthens collaboration among member agencies by engaging with statewide committees, service providers, and other stakeholders.

The ideal candidate will be a collaborative, strategic leader who can adapt to evolving regulatory and legislative priorities, align with our strategic plan, and advance CSNI’s mission and reputation as a trusted statewide resource.

Responsibilities include, in addition to other duties as assigned

Quality Improvement Initiatives

1) Collaborate with stakeholders across New Hampshire’s developmental service system to identify current quality measures and improvement practices.

2) Assess current data collection initiatives and identify gaps that need to be addressed.

a. Review historical and current quality data to identify trends and areas of concern.

b. Assist in designing and coordinating initiatives that support member agencies’ quality improvement efforts.

c. Regularly monitor the results of state and national data collection efforts to inform Area Agency quality improvement work.

3) Coordinate response efforts to improve quality in identified priority areas.

a. Develop informational materials for member agencies on data collection and quality improvement needs.

b. Research local and national best practices to inform response strategies, including building and maintaining relationships with subject matter experts.

c. Develop responses with a focus on sustainable, long-term solutions.

Education Coordination

1) Develop, coordinate, and deliver a schedule of educational opportunities for member agencies and external stakeholders to improve service quality for individuals across the state and support member agencies’ regulatory compliance efforts. Responsibilities include, in addition to other duties as assigned:

a. Join and/or chair relevant meetings and discussions to identify educational needs, while also using and sharing data as described above.

b. Identify training opportunities, focus groups, and informational sessions needed at the regional or statewide level.

c. Serve as the main point of contact and site administrator for CSNI’s online training platform and participate in relevant training and meetings.

d. Coordinate and deliver virtual, hybrid, webinar, and in-person educational opportunities for member agencies and other stakeholders by:

i. Identify topics and presenters based on data and feedback gathered from stakeholder groups.

ii. Prepare and organize all training details and materials.

iii. Create flyers, registration links, and social media posts for training, and distribute them broadly to member agencies and other appropriate audiences.

iv. Record, edit, and upload training content to the CSNI website, as appropriate.

v. Work with the Director of Administration to manage paid event registrations and support the financial sustainability of training offerings.

2) Represent CSNI on and/or facilitate committees and statewide groups focused on quality and education, including the QI Committee, Training Collaborative, and Service Coordination Supervisors meetings, among others.

3) Collaborate with the Executive Director and Government Relations Representative to stay informed about local and national policy or practice changes that affect service delivery and quality and assist in developing educational materials to support legislative activities as needed.

Branding and Communications

4) Facilitate the statewide flow of information and maintain communication channels among member agencies and other stakeholders:

a. Maintain a statewide email list and send regular updates about training opportunities.

b. Interpret and adapt messages for specific audiences, as appropriate.

c. Use Canva or other platforms to create social media tiles and other promotional graphics for upcoming training opportunities.

d. Assist with maintaining the training calendar and other related areas on the CSNI website and posting training opportunities.

Qualifications

5) Experience, education, skills, and requirements:

a. Bachelor’s degree or equivalent experience.

b. At least 3 years of experience in quality improvement, preferably within the human services field.

c. Proficiency with Zoom, Microsoft Word, Excel, Outlook, Facebook, LinkedIn, and other digital tools, along with a willingness to learn new technologies.

d. Ability and willingness to serve as an administrator for CSNI social media accounts.

e. Ability to multitask, manage projects independently, stay self-motivated, work both independently and collaboratively, meet deadlines, and deliver high-quality results.

f. Excellent verbal and written communication skills.

g. Ability to draft professional business communications.

h. Ability to build and maintain positive relationships with stakeholders.

i. Ability to speak confidently and clearly and deliver professional presentations to diverse stakeholder groups.

j. Strong customer service skills and an approachable interpersonal style.

k. A positive, professional presentation, attitude, and overall demeanor.

Please email resume/CV and letter of interest to admin@csni.org