10 Ferry Street, Suite 309, Concord, NH 03301
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10 Ferry Street, Suite 309, Concord, NH 03301
The Association for New Hampshire's Ten Area Agencies
Staff
Ellen McCahon, Executive Director
Ellen has been working with CSNI for over 7 years in a consulting capacity as well as with several individual Area Agencies over that time. She has worked in the health care delivery space for almost 30 years – as an executive at 2 health insurance companies and as a partner at Helms & Co, Inc., a health management consulting firm located in Concord, NH. She holds a Master’s in Business Administration and has lived in NH for 40 years. She is excited to serve CSNI in this interim capacity and assist with transitioning CSNI to the leadership of a new Executive Director.
Kathy Garafalo, Director of Administration
Kathy has been with CSNI for 17 years, previously working at Community Crossroads for 10 years. Having a daughter with a developmental disability she has first-hand knowledge of the intricacies of the system. Her primary roles at CSNI are fiscal management, supporting the functions of the organization and overseeing the SIS program. She also supports the area agency system with identifying new opportunities for efficiencies in group purchasing options.
Marissa Berg, Director of Program Advancement
Marissa has worked in the NH Area Agency system since 2010 in many capacities, including as a Direct Support Professional, adult day program manager, and a Service Coordinator. She joined CSNI in 2017 as the Intensive Treatment Services coordinator, specializing in working with clinical teams. She now additionally works to support area agencies and private providers with capacity development, communications and specialized projects, coordinates statewide Risk Management collaborative efforts, works with the CSNI Intake and Eligibility team, and manages statewide training coordination and tuition reimbursement programs. Marissa has a Masters of Science in Human Services from New England College.
Darlene Ferguson, Data Services Administrator
Darlene has joined CSNI after working over 23 years as a Program Specialist for the Bureau of Developmental Services. She holds a Master’s Degree in Human Services Administration. She has experience working with all ten area agencies in a variety of data and program areas and is familiar with many of the current data systems. She is excited to be a statewide resource for various data needs.
Karen Blake, Director of Public Policy and Advocacy
Karen has joined CSNI in 2021 as the Director of Public Policy and Advocacy. She comes to CSNI after working with Northern Human Services (NHS) as their Coordinator of Public Policy and Marketing. She was also a certified SIS interviewer at CSNI and very glad to return. Karen has spent many years volunteering and advocating at the state and national level for developmental disability rights, supports and services for all. She is the former Chair of the New Hampshire Council on Developmental Disabilities, Co-Chair of their Policy Committee, PIC Volunteer Advocate, member of NHS Family Support Advisory Council and more. Karen holds a Bachelor’s in Legal studies, Master’s in Public Policy and is a graduate of the NH LEND program and NH Leadership.
Caryn-Ann Ferriter, QI Coordinator
Caryn-Ann Ferriter has worked in the field of Quality Improvement and Case Management supporting individuals with Developmental Disabilities and Acquired Brain Injuries for the last 14+ years. She values looking at the unique nature of each person and situation, while also considering any trends or improvement opportunities for the future. Caryn-Ann has worked on both the Vendor and Area Agency side of services, so is able to provide a balanced perspective in regards to the service system for adults in NH. She has a passion for supporting people to live in the most preferred, independent, valued, and safe manner as possible.
Maureen Adams, SIS Interviewer
Maureen earned a Bachelor of Science Degree in Business Management from Keene State College. She has a professional background in sales and hospitality. She has a vested interest in this amazing community. Having a son with a disability, she has spent the last twenty years advocating and supporting many families, agencies, school districts & community members to bring awareness and opportunities to those with special needs. In 2014 Maureen and her family were an integral part of the State Program Approval Process. She is excited to be joining CSNI as an SIS Interviewer.
Meryle Zeoli, SIS Interviewer
Meryle joined CSNI in October of 2022 as a SIS-A interviewer with a BA in Psychology and Child Development from the University of North Carolina-Greensboro. Her experience spans over 30 years within the health and human services, non-profit realm, in just about every facet imaginable; from direct support with individuals to writing/managing grants and pilot programs to research assistant at Yale University and everything in between. But the most incomparable and meaningful experiences have come from being Mom and student to her amazing daughter, who happens to be neuro divergent. Meryle is passionate about assisting others on their life journey to live a life well lived, filled with respect, dignity, and joy.
Leah Frim, Eligibility Specialist
Leah graduated from Emerson College with a BS in Communications Studies and then pursued an Early Childhood Special Education Teaching Certificate and Graduate Studies at Salem State College. She has been working in the Human Services field for 20+ years.
Robin Kenney
Dr. Robin Kenney maintains a consultation practice to individuals with intellectual and developmental disabilities, and acquired and traumatic brain injuries, as well as to their families and service providers. Robin has presented at numerous national and regional conferences throughout his career, and has assisted in the creation of services in California and Massachusetts among others. He is currently the President of the NH Brain Injury Association Board of Directors. At CSNI, Robin provides Tier Two application reviews for those seeking eligibility consideration to the community developmental service system.
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