10 Ferry Street, Suite 309, Concord, NH 03301
Staff
Ellen McCahon, Executive Director
Ellen has been working with CSNI for over 7 years in a consulting capacity as well as with several individual Area Agencies over that time. She has worked in the health care delivery space for almost 30 years – as an executive at 2 health insurance companies and as a partner at Helms & Co, Inc., a health management consulting firm located in Concord, NH. She holds a Master’s in Business Administration and has lived in NH for 40 years. She is excited to serve CSNI in this interim capacity and assist with transitioning CSNI to the leadership of a new Executive Director.
Kathy Garafalo, Director of Administration
Kathy has been with CSNI for 17 years, previously working at Community Crossroads for 10 years. Having a daughter with a developmental disability she has first-hand knowledge of the intricacies of the system. Her primary roles at CSNI are fiscal management, supporting the functions of the organization and overseeing the SIS program. She also supports the area agency system with identifying new opportunities for efficiencies in group purchasing options.
Heather Young, Director of Special Projects
Heather joined CSNI in 2016 and spent five years as the Director of Education and Advocacy working with individuals with disabilities, families and professionals in the field on organizing statewide systemic advocacy efforts around public policy change and legislation. In her current role she dedicates her time to strategizing around new initiatives, enhancing educational material and conducting SIS interviews. Heather is a 2017 NH Leadership Series graduate and is currently enrolled in the NH-ME LEND program.
Marissa Berg, Director of Program Advancement
Marissa has worked in the NH Area Agency system since 2010 in many capacities, including as a direct support professional, an adult day program manager supporting those who were searching for a career, and working in case management for adults receiving PDMS, Residential, Day Programming and other services. She became involved with clinical teams in 2015, and has been working in this niche of the field since. She truly enjoys working with the individuals whom are supported in a clinical treatment capacity, along with the multiple area and state agencies we collaborate with to ensure individuals are able to remain safe and achieve their goals.
Darlene Ferguson, Data Services Administrator
Darlene has joined CSNI after working over 23 years as a Program Specialist for the Bureau of Developmental Services. She holds a Master’s Degree in Human Services Administration. She has experience working with all ten area agencies in a variety of data and program areas and is familiar with many of the current data systems. She is excited to be a statewide resource for various data needs.
Caryn-Ann Ferriter, QI Coordinator
Caryn-Ann Ferriter has worked in the field of Quality Improvement and Case Management supporting individuals with Developmental Disabilities and Acquired Brain Injuries for the last 14+ years. She values looking at the unique nature of each person and situation, while also considering any trends or improvement opportunities for the future. Caryn-Ann has worked on both the Vendor and Area Agency side of services, so is able to provide a balanced perspective in regards to the service system for adults in NH. She has a passion for supporting people to live in the most preferred, independent, valued, and safe manner as possible.
Maureen Adams, SIS Interviewer
Maureen earned a Bachelor of Science Degree in Business Management from Keene State College. She has a professional background in sales and hospitality. She has a vested interest in this amazing community. Having a son with a disability, she has spent the last twenty years advocating and supporting many families, agencies, school districts & community members to bring awareness and opportunities to those with special needs. In 2014 Maureen and her family were an integral part of the State Program Approval Process. She is excited to be joining CSNI as an SIS Interviewer.
Karen Blake, Director of Public Policy and Advocacy
Karen has joined CSNI in 2021 as the Director of Public Policy and Advocacy. She comes to CSNI after working with Northern Human Services (NHS) as their Coordinator of Public Policy and Marketing. She was also a certified SIS interviewer at CSNI and very glad to return. Karen has spent many years volunteering and advocating at the state and national level for developmental disability rights, supports and services for all. She is the former Chair of the New Hampshire Council on Developmental Disabilities, Co-Chair of their Policy Committee, PIC Volunteer Advocate, member of NHS Family Support Advisory Council and more. Karen holds a Bachelor’s in Legal studies, Master’s in Public Policy and is a graduate of the NH LEND program and NH Leadership.
Leah Frim, Eligibility Specialist
Leah graduated from Emerson College with a BS in Communications Studies and then pursued an Early Childhood Special Education Teaching Certificate and Graduate Studies at Salem State College. She has been working in the Human Services field for 20+ years.
Lisa Hasler, Eligibility Specialist
Lisa entered this field in the early 1980’s and was immediately inspired by the enthusiasm of people leaving state schools, as well as the dedication of families and professionals spearheading their moves into communities. She worked as a Project Director for The Parent Information Center and later as the Residential Coordinator and Training Coordinator in Region 3. As a CSNI Eligibility Specialist, what she enjoys most as she reads an intake application is the craft of creating an image in her mind of the person applying for services, envisioning to what extend support might be needed to help construct a good life for that individual.
Robin Kenney
Dr. Robin Kenney maintains a consultation practice to individuals with intellectual and developmental disabilities, and acquired and traumatic brain injuries, as well as to their families and service providers. Robin has presented at numerous national and regional conferences throughout his career, and has assisted in the creation of services in California and Massachusetts among others. He is currently the President of the NH Brain Injury Association Board of Directors. At CSNI, Robin provides Tier Two application reviews for those seeking eligibility consideration to the community developmental service system.
Elizabeth Bornstein, Office Assistant
Elizabeth works part time at Community Support Network Inc. She prints Tier 2 and assists with other office work. She also works part time for the Boys & Girls Club of Central NH in Concord. She is a teaching assistant and works in the kitchen. In addition to her job she volunteers at the YMCA, Concord Sierra Club and in the office at South Congregational Church.
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