10 Ferry Street, Suite 309, Concord, NH 03301

(603) 229-1982

The Association for New Hampshire's Ten Area Agencies


Jonathan Routhier, Executive Director

Jonathan comes to CSNI after 25 years of work in public and private mental health and substance use treatment settings as both a clinician and an administrator.  He holds a Master’s Degree in Social Work as well as a Master’s in Business Administration.  A lifelong resident of New Hampshire, Jonathan shares CSNI’s passion for improving the lives of those we serve and fostering a healthy community.”


Kathy Garafalo, Director of Administration

Kathy started working in this field at Community Crossroads in 1995 and moved to CSNI in 2005. Having a daughter with a developmental disability opened her eyes to a whole new world she knew very little about. She loves the work we do and how it helps individuals and families maneuver this maze of information.  


Christine Philipson, Director of Information Services

Cris has been working with Community Support Network since 2003 supporting and managing the Medicaid claims billing system.  She also works with the Area Agencies, BDS, and other stakeholders to generate and analyze data to improve efficiencies, identify areas for improvement, and support resource requests.  She has a BA in Social Science and minor in History, and has a special interest in evolution and societal development. 


Heather Young, Director of Education and Advocacy

Heather joined CSNI in 2016 as the Director of Education and Advocacy. She was instrumental with her leadership role around the pediatric in home nursing shortage. She enjoys working with other families and professionals in the field as well as helping to empower individuals with disabilities to become affective advocates. She envisions a life of full inclusion and acceptance for all individuals. Heather is a 2017 NH Leadership Series graduate. 


Marissa Berg, Director of Program Advancement

Marissa has worked in the NH Area Agency system since 2010 in many capacities, including as a direct support professional, an adult day program manager supporting those who were searching for a career, and working in case management for adults receiving PDMS, Residential, Day Programming and other services. She became involved with clinical teams in 2015, and has been working in this niche of the field since. She truly enjoys working with the individuals whom are supported in a clinical treatment capacity, along with the multiple area and state agencies we collaborate with to ensure individuals are able to remain safe and achieve their goals.


Allison Howe, ITS Coordinator / SIS Interviewer

Allison has been working at CSNI in the role of ITS Coordinator since 2015. She currently organizes and facilitates the Statewide Risk Management Committee and the Community of Practice Committee. She provides administrative support for the Intensive Treatment Services Programs. Allison conducts SIS Interviews for the area agencies, and NCI Surveys (every other year). She also provides administrative support for the CSNI board meetings on a monthly basis. She has a Master's degree in Community Mental Health Counseling. 


Caryn-Ann Ferriter, QI Coordinator

Caryn-Ann Ferriter has worked in the field of Quality Improvement and Case Management supporting individuals with Developmental Disabilities and Acquired Brain Injuries for the last 14+ years. She values looking at the unique nature of each person and situation, while also considering any trends or improvement opportunities for the future. Caryn-Ann has worked on both the Vendor and Area Agency side of services, so is able to provide a balanced perspective in regards to the service system for adults in NH.  She has a passion for supporting people to live in the most preferred, independent, valued, and safe manner as possible. 


Michele Sanborn Burby, SIS Interviewer

Michele has worked in the developmental services field since the late 70’s. She has worked in a variety of roles including Service Coordination, Direct Support, Residential Services Management and Gentle Teaching. Areas of special interest are Autism and Behavioral Change facilitated through involvement in life.


Wendy Curnow, SIS Interviewer

Wendy has been with CSNI since 2014 as a Supports Intensity Scale interviewer. Raising two children of her own that experience a disability, she is a stakeholder in the disability community in transition across life’s course, person centered planning, employment and advocacy. Through a collaborative effort Wendy has established transitional practices and programs within School Districts and currently launching a Statewide NH Family Ties Program. 


Karen McDowell, SIS Interviewer

Karen has a professional background in journalism, marketing and public relations. She is the mother of a child who experiences a disability and began working in New Hampshire’s Area Agency system in 2010 as a Family to Family Coordinator and Legislative Liaison for Lakes Region Community Services. Karen graduated from Emerson College with a BS in Mass Communication.


Maureen Adams, SIS Interviewer

Maureen earned a Bachelor of Science Degree in Business Management from Keene State College. She has a professional background in sales and hospitality. She has a vested interest in this amazing community. Having a son with a disability, she has spent the last twenty years advocating and supporting many families, agencies, school districts & community members to bring awareness and opportunities to those with special needs. In 2014 Maureen and her family were an integral part of the State Program Approval Process. She is excited to be joining CSNI as an SIS Interviewer. 


Leah Frim, Eligibility Specialist/ SIS Interviewer

Leah graduated from Emerson College with a BS in Communications Studies and then pursued an Early Childhood Special Education Teaching Certificate and Graduate Studies at Salem State College. She has been working in the Human Services field for 20+ years. 


Lisa Hasler, Eligibility Specialist

Lisa entered this field in the early 1980’s and was immediately inspired by the enthusiasm of people leaving state schools, as well as the dedication of families and professionals spearheading their moves into communities. She worked as a Project Director for The Parent Information Center and later as the Residential Coordinator and Training Coordinator in Region 3. As a CSNI Eligibility Specialist, what she enjoys most as she reads an intake application is the craft of creating an image in her mind of the person applying for services, envisioning to what extend support might be needed to help construct a good life for that individual. 


Robin Kenney

Dr. Robin Kenney maintains a consultation practice to individuals with intellectual and developmental disabilities, and acquired and traumatic brain injuries, as well as to their families and service providers. Robin has presented at numerous national and regional conferences throughout his career, and has assisted in the creation of services in California and Massachusetts among others. He is currently the Vice President of the NH Brain Injury Association Board of Directors. At CSNI, Robin provides Tier Two application reviews for those seeking eligibility consideration to the community developmental service system.

Sharon Richey, Project Specialist

Sharon brings a breadth of experiences to her project work at CSNI.  Sharon started her career in the early 80’s with a provider agency developing and operating services for individuals transitioning from institutional settings including day programs, SEP and residential services including adult foster care.  She worked for area agencies in the roles of Case Manager, Director of QA, Complaint Investigator and Trainer.  For 20+ years she continued working toward improved services with provider and area agencies as a consultant.  Sharon is passionate about the rights of people to a quality life.   Her work focuses on helping to strengthen quality, compliance and training efforts that lead to improved care and outcomes for individuals receiving services. 

Elizabeth Bornstein, Office Assistant

Elizabeth works part time at Community Support Network Inc. She prints Tier 2 and assists with other office work. She also works part time for the Boys & Girls Club of Central NH in Concord. She is a teaching assistant and works in the kitchen. In addition to her job she volunteers at the YMCA, Concord Sierra Club and in the office at South Congregational Church.